Operations · Operator view
The cockpit — surfaces only, your team acts.
No co-management. The portal exposes the metrics; the operations team owns the decisions.
SLA · UK 24h
99.6%
Pick accuracy
99.94%
On-time despatch
99.7%
Exceptions today
3
Top clients · profitability
| Client | MRR | GP% | Exceptions / mo |
|---|---|---|---|
| Example Co. | £82k | 31% | 2 |
| Northwind Holdings | £64k | 26% | 5 |
| Crestwood Manufacturing | £41k | 34% | 1 |
| Hilltop Beverages | £38k | 29% | 0 |
| Birchall & Hayes Ltd | £27k | 32% | 4 |
Top three growth constraints
01
Pick capacity at 87% — headroom shrinks under the Northwind uplift.
02
Returns processing time creeping up on Sector A SKUs (now 1.4 days, was 0.9).
03
EU lane cost-per-order up 4% MoM — investigate carrier rate sheet by Friday.