Customer view · this is what Example Co. sees
How your fulfilment is performing.
Pulled from operations, carriers, and reviews. Updated every morning. Synthesised observations live at the bottom — they're written, not auto-generated.
Health
86
out of 100
SLA · 30d
99.6%
on-time delivery
Orders this month
4,720
+4% week over week
Reviews
4.7
+0.2 this week
Carrier mix
| Carrier | Share | On-time |
|---|---|---|
| Carrier A | 62% | 99.2% |
| Carrier B | 30% | 97.1% |
| Carrier C | 8% | 98.5% |
Recent reviews mentioning fulfilment
★★★★★
Order on Tuesday, delivered Wednesday morning. Perfect.
★★★★☆
Packaging was a little excessive but everything arrived intact.
★★★☆☆
Carrier B left it with a neighbour without telling me.
This week · synthesised observations
- Volume up 14% MoM — peak-season uplift confirmed.
- Two late-delivery flags on Carrier B in the SE region this week — worth a conversation about carrier mix.
- NPS holding at 71. Top driver in comments: communication on exceptions.