Customer Success
Stickiness layer — the moat.
One customer in the demo seed. In a real fork, every named brand customer gets their own slice of this layer.
Health score
86
out of 100
SLA (30d)
99.6%
Orders this month
4,720
+4% WoW
Returns rate
1.8%
Carrier mix · 30-day on-time performance
| Carrier | Share | On-time |
|---|---|---|
| Carrier A | 62% | 99.2% |
| Carrier B | 30% | 97.1% |
| Carrier C | 8% | 98.5% |
Signals this week
- Volume up 14% MoM — peak-season uplift confirmed.
- Two late-delivery flags on Carrier B in the SE region this week — worth a conversation about carrier mix.
- NPS holding at 71. Top driver in comments: communication on exceptions.